Role Description:

Providing services for one of the nation's largest electric generation and distribution, and natural gas delivery holding companies, with the operational expertise and financial resources to serve the Midwest's energy needs safely, reliably, and responsibly.

What You Would Be Providing To The Client:

• Clear, professional communication that helps customers confidently navigate digital payment and billing platforms

• Strong problem-solving skills to quickly troubleshoot account issues and reduce repeat contacts

• A customer-first mindset that ensures smooth, secure, and accurate financial transactions

• Comfort with technology and digital tools, allowing for efficient use of online systems and platforms

• Attention to detail to protect sensitive financial information and support compliance standards

• Consistent, reliable service that enhances customer trust and overall satisfaction

Agent Responsibilities:

• Review, analyze, and respond to customer billing inquiries
  • Resolve customer issues or questions
  • Processing payment deferrals and installment plans
  • Attempt to save customers who may be moving, unhappy with the plan, or current rate
  • Quickly identify customer needs in the first few minutes of the call to offer the appropriate plan
  • Accurately enroll the customer in the correct plan
  • Strive to resolve the customer issues on the first call
  • Demonstrate knowledge of WEC Energy processes and policies
  • Build trust and rapport with the WEC Energy customer through clear, respectful interaction
  • Always strive to ensure that overall customer satisfaction remains high while resolving issues
  • Understand ‘client call flow’ and regulations
  • Ensure no Public Utilities Commission Complaints are filed

Capabilities of Top Performing Service Partners:

• Must speak English and Spanish fluently

• Have the ability to make a great first impression by being empathetic, and have a "CAN HELP ATTITUDE"

• Have active listening and problem-solving skills

• Ability to make the customer feel valued

• Ability to communicate effectively, clearly, and professionally

  Perks & Benefits:

• Make your own schedule.

• Pick the clients you service.

• Work from the comfort of your own home.

• Build a foundation in customer care at your own pace.

Agent Compensation:

Certification Service Revenue (earned while in certification)

*$7.64 per hour or ($3.82 per interval)

Production Service Revenue

$17.00 per hour

($8.50 per interval)

Client Incentive!

Earn an additional $1.81 per hour/$0.905 per interval when you service a minimum of 12 hours/24 intervals per week during the Certification SOW – after the completion of Phase II.

Client Incentive!

Service a minimum of 13 hours per week, during the Certification SOW - after the completion of Phase II - to earn an additional $100.00 when your business is offered (and you accept) the first Production SOW for each 
of your agents servicing the program on behalf of your business!

*Before deduction of Platform Usage Fee

Agent Qualifications:

• Be 18 or older

• Pass a background check

• Have high speed internet

• All applicants will need a quiet workspace

• Noise cancelling headset with mic or be willing to purchase one

• Have your own computer or laptop with minimum of Windows 11 System

What You Need To Get Started:

• Click the link to register your business > Veiled Voices Virtual Solutions.

• We’ll send you a referral link and step by step instructions on how to register via the Arise Platform.

• Once enrolled in a certification class, utilize the client provided resources to prepare for the role.

About Veiled Voices Virtual Solutions and Arise

Veiled Voices Virtual Solutions connects independent call center businesses with some of the largest companies across the United States and globally through the Arise® platform. Our mission is to empower individuals to discover their passion and take control of their professional journey. If you’ve ever considered working from home but didn’t know where to begin, we’re here to guide you every step of the way. Agents partnering with Veiled Voices Virtual Solutions provide customer support services to top-tier, U.S.-based Fortune 500 companies—all while choosing their own clients and setting their own schedules from the comfort of home.

Please note: This is not an offer of employment. It is an opportunity to establish an independent business-to-business relationship with Veiled Voices Virtual Solutions.