Job Description:

Connect with patients to assist in scheduling in-home or telehealth wellness visits. You’ll make outbound calls, explain the benefits of preventive care, and help members find convenient appointment times. This role is a good fit for those with strong communication skills, empathy, and the ability to guide conversations while keeping members engaged.

What You Would Be Providing To The Client:

• Proactive outbound outreach to patients to schedule in-home or telehealth wellness visits

• Clear, friendly explanations of preventive care services and their benefits

• Appointment coordination that aligns with patient availability and preferences

• Empathetic, engaging conversations that build trust and encourage participation

• Accurate documentation of scheduling details and call outcomes in client systems

• A positive patient experience that supports care access, engagement, and program success

Agent Qualifications:

• Be 18 or older

• Pass a background check

• Have high speed internet

• All applicants will need a quiet workspace

• Noise cancelling headset with mic or be willing to purchase one

• Have your own computer or laptop with minimum of Windows 11 System

Client Responsibilities:

• Make outbound calls to patients to schedule in-home or telehealth wellness visits

• Explain preventive care services and program benefits in a clear, engaging manner

• Confirm patient eligibility, availability, and preferred appointment times

• Schedule, reschedule, or update appointments accurately in client systems

• Maintain empathetic, professional communication to keep patients engaged

• Document call outcomes, notes, and appointment details thoroughly and accurately

• Follow all client guidelines, privacy standards, and call procedures

What You Need To Get Started:

• Register your business with Veiled Voices Virtual Solutions.

• We’ll send you a guide on how to register via the Arise Platform.

• Choose a client opportunity that fits your interest.

• Enroll in a certification course to get ready for you role.

Perks & Benefits:

• Make your own schedule.

• Pick the clients you service.

• Work from the comfort of your own home.

• Build a foundation in customer care at your own pace.

Salary: varies

13.50 - 17.00 USD/Hour + client offered incentives

About Veiled Voices Virtual Solutions and Arise

Veiled Voices Virtual Solutions connects independent call center businesses with some of the largest companies across the United States and globally through the Arise® platform. Our mission is to empower individuals to discover their passion and take control of their professional journey. If you’ve ever considered working from home but didn’t know where to begin, we’re here to guide you every step of the way. Agents partnering with Veiled Voices Virtual Solutions provide customer support services to top-tier, U.S.-based Fortune 500 companies—all while choosing their own clients and setting their own schedules from the comfort of home.

Please note: This is not an offer of employment. It is an opportunity to establish an independent business-to-business relationship with Veiled Voices Virtual Solutions.