Role Description:

Provide exceptional customer support to English- and Spanish-speaking guests of a major cruise line. Representatives assist callers with reservations, itinerary questions, onboard services, and general travel inquiries while delivering a friendly, informative, and culturally responsive experience.

What You Would Be Providing To The Client:

• Handle inbound customer calls in both English and Spanish

• Assist guests with cruise reservations, booking changes, and itinerary details

• Answer questions related to onboard amenities, excursions, dining, and policies

• Resolve customer concerns professionally while ensuring a positive guest experience

• Accurately document interactions and updates within client systems

• Adhere to service standards, call procedures, and quality guidelines

Client Qualifications:

• Fluent in both Spanish and English (verbal and written)

• Strong communication and customer service skills

• Ability to navigate multiple computer systems with ease

• Detail-oriented with excellent listening and problem-solving abilities

• Comfortable working in a fast-paced, customer-focused environment

This role is ideal for bilingual individuals who enjoy helping others, have a passion for travel, and want the flexibility of working remotely while supporting a global customer base.

Agent Qualifications:

• Be 18 or older

• Pass a background check

• Have high speed internet

• All applicants will need a quiet workspace

• Noise cancelling headset with mic or be willing to purchase one

• Have your own computer or laptop with minimum of Windows 11 System

Agent Responsibilities:

• Handle inbound customer calls in both English and Spanish

• Assist guests with cruise reservations, booking changes, and itinerary details

• Answer questions related to onboard amenities, excursions, dining, and policies

• Resolve customer concerns professionally while ensuring a positive guest experience

• Accurately document interactions and updates within client systems

• Adhere to service standards, call procedures, and quality guidelines

What You Need To Get Started:

• Register your business with Veiled Voices Virtual Solutions.

• We’ll send you a guide on how to register via the Arise Platform.

• Choose a client opportunity that fits your interest.

• Enroll in a certification course to get ready for you role.

Perks & Benefits:

• Make your own schedule.

• Pick the clients you service.

• Work from the comfort of your own home.

• Build a foundation in customer care at your own pace.

Salary: varies

13.50 - 17.00 USD/Hour + client offered incentives

About Veiled Voices Virtual Solutions and Arise

Veiled Voices Virtual Solutions connects independent call center businesses with some of the largest companies across the United States and globally through the Arise® platform. Our mission is to empower individuals to discover their passion and take control of their professional journey. If you’ve ever considered working from home but didn’t know where to begin, we’re here to guide you every step of the way. Agents partnering with Veiled Voices Virtual Solutions provide customer support services to top-tier, U.S.-based Fortune 500 companies—all while choosing their own clients and setting their own schedules from the comfort of home.

Please note: This is not an offer of employment. It is an opportunity to establish an independent business-to-business relationship with Veiled Voices Virtual Solutions.